What kind of move in specials do you offer?
Many of the properties are able to offer security deposit
financing in order to lower your move in costs. We also often offer seasonal and spot leasing specials.
Just call the property of interest to see what’s currently being offered.
How do I pay rent online?
Contact your property manager or email@example.com
provide your full name, property address and apartment number. You will be set up with an online
account invitation to your email address. Once you login to your online account, you will be able to pay
with your checking account or credit card. You will also have the ability to pay in person at a local CVS
or 7-11 via Retail Pay.
How to pay rent at CVS or 7-11?
Once you have an online account, you can login and get your retail
pay bar code. Or you can contact your property manager to send you the barcode via text message or
print out. Using this barcode, you can pay your rent at the checkout counter with cash at any CVS or
How to report an after hours emergency?
Call (313) 662-7558. Please only call in true
emergencies such as lockouts, fires, floods, or other urgent health safety situations. Please
save non-urgent business for the regular office hours.
How to mail in a rent payment?
If necessary you can always mail your rent check to: Silverside
Management PO Box 250633, West Bloomfield, MI 48325. Please be sure to indicate your full name
and apartment address on the check / money order memo line.
What is your pet policy? What can I do if I want to get a pet?
The pet policy varies per property.
Always contact your property manager before getting a pet. If pets are allowed at your property, we will
require you to sign a PET addendum and pay additional pet related fees. It’s important that you do not
bring home a pet without first signing a pet addendum, due to certain insurance restrictions and
What is our collections policy?
Rent is due on the 1st, late after the 5th day of the month. After the 5th
day of the month, you will be sent a 7 day notice which is the start of the legal process. Additionally,
you will be charged a late fee (amount varies per property) after the 5th. When you pay your balance,
the 7 day notice is nullified. If you have difficulty paying in a timely manner, please always contact
your manager and let them know when you can pay and how much. We will always listen with empathy
and try to work with you. However, it’s a Silverside company policy to utilize the landlord tenant courts
as insurance that balances are paid or possession is returned.
My roomate has moved out, what should I do?
You should contact your manager to review your
options. Generally speaking: If two people are named on a lease, both of these people are responsible
to ensure the terms and obligations of the lease are fulfilled. If you can financially qualify for the lease
on your own, we can likely write a new lease agreement solely under your name, as long as your
account is in good standing.
I would like to add a roommate, what should I do?
All adults living in an apartment should be named on
the lease and should pass a background check. Please contact your manager to help if you wish to
add a roommate.
I am planning to move at the end of my lease, what should I do?
You should simply email your
property manager at least 30 days in advance of your move out date. When you do move out, you will
need to provide your forwarding address and leave us possession of the apartment in the condition that
you received it. We will assess the apartment condition, your rental account balance and forward on
your security deposit less any damages or unpaid balances within 30 days of your move out. If you are
have questions, please email firstname.lastname@example.org
or call the main number.
How should I handle my utilities when moving out?
Be sure to call and close your utility accounts as of
your move out date.
How should I place a maintenance request?
A. Ideally, place a maintenance request through your resident portal
. Secondarily you can call your properties office and place a maintenance request verbally
What can I do if I am not satisfied with the maintenance service or responsiveness of the property staff?
Call the main office number or email email@example.com
and let our staff know what is
happening. We strive to provide great service to you and will do our best to work through all issues to
I have run into financial difficulty and may be late paying rent, what should I do?
Contact your property
manager and make a payment plan. We will work with you as much as possible but please understand
that if your balance is significant, we will also back up payment plans with a judgement from landlord
tenant court. This way we can ensure the balance is paid and/or possession is returned.
How can I make an anonymous complaint about illicit activity at my property?
We welcome and
appreciate this type of information! You can submit an anonymous complaint/suggestion in the
suggestion box here: https://www.silversidemanagement.com/suggestions
Simply use the word
“Anon” for your name… But remember to indicate the property and provide as much information as
possible so that we can work to address the problem.